Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
1. Please email mechsauce15@gmail.com to request an exchange or refund.
2. We'll send you a pre-paid return shipping label
3. Mail your returned item to:
MECH SAUCE
3107 Oddfellows rd Unit B
LYNCHBURG VA 24501
Include in your package a signed letter stating the reason for your return and the original receipt.
Return Exceptions
Some items can not be returned. IF YOU HAVE USED OVER 1/2 OF THE BOTTLE WE CANNOT ACCEPT RETURN.
Restocking Fee All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Exchanges
We do not mind exchanging your bottle if you send us back the bottle and we examine the product. This bottle will then go back through our 10-point quality check to ensure the reason for exchange. Please allow up to two weeks after we recieve the product for examination. We will then mail you back a replacement of your order.
Payment Policy
Accepted Methods of Payment
Credit Card (Visa, Master Card)
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
Shipping Policy
Turnaround
All orders are processed within 2 Business days from time of order to ship out.. We are Open Monday - Friday 8am - 6pm Thank you for choosing Mech Sauce.
Carriers
We use the following carriers to deliver our orders:
USPS and UPS
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information at the time of shipment.
The rate charged for the shipping of your order is based on a flat rate, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. We will always contact you if for some reason the item is out of stock to make sure you are aware.
Privacy Policy
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your: Billing Address Shipping Address Email Address Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.
